Privacy Policy

1. Introduction

TradeXil ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email Address: Required for activation key delivery and account communication
• Payment Information: Processed securely through Stripe (we do not store full credit card details)
• IP Address: Automatically collected for security and analytics purposes

2.2 Usage Data

We automatically collect certain information when you use our Service:

• Download logs (timestamps, datasets accessed, activation keys used)
• API usage patterns and request frequencies
• Browser type and operating system
• Pages visited and time spent on the site

2.3 Cookies and Tracking

We use essential cookies to maintain your session. We do not use advertising or third-party tracking cookies.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide datasets, API access, and activation keys
• Communication: To send activation keys, service updates, and support responses
• Payment Processing: To process transactions and prevent fraud
• Analytics: To understand usage patterns and improve our Service
• Security: To detect abuse, prevent unauthorized access, and maintain system integrity
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

4.1 Storage Location

Your data is stored on secure cloud infrastructure (Cloudflare R2) with encryption at rest and in transit. Activation keys are stored in both RAM (for fast access) and persistent storage (for backup).

4.2 Security Measures

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Secure password hashing
• Regular security audits and updates
• Restricted access to personal data
• Automated key expiration and cleanup

4.3 Data Retention

Activation keys are automatically deleted after use or expiration. Download logs are retained for 90 days for analytics and support purposes. Email addresses are retained for active users and deleted upon account termination.

5. Data Sharing and Disclosure

5.1 Third-Party Services

We share limited data with the following third-party services:

• Zoho Mail: For email delivery (email addresses only)
• Stripe: For payment processing (payment details only)
• Cloudflare: For infrastructure and CDN services

5.2 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us at support@tradexil.com to request access.

6.2 Data Deletion

You may request deletion of your personal data at any time. Note that this may prevent you from using certain features of the Service.

6.3 Opt-Out of Communications

You can opt out of non-essential emails by contacting us. However, we may still send you transactional emails (activation keys, payment confirmations) necessary for the Service.

6.4 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights including:

• Right to data portability
• Right to restriction of processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law within 72 hours of discovery.